N O W A S S I S T

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SMS

Grab the attention of customers using SMS
with a 98% open rate, SMS is still an effective way of reaching your customers.

Instant, Relevant and Engaging Communications

Instant, Relevant and Engaging Communications

Our cloud contact center software enables SMS messages to be easily sent to customers.

  • Website links
  • Map directions
  • Confirmation numbers
  • Image attachments

Campaigns can be configured to facilitate automated SMS notifications after a call or event.

Instant, Relevant and Engaging Communications
Multi-channel Communication

Multi-channel Communication

Contact centre agents can manage communications. Queues can be prioritized, so agents are always productive and customers are served based on their channel preference.

  •  across SMS,
  • Voice,
  • Web Chat and
  • Email using the Nowassist ‘Agent toolbar’.
Multi-channel Communication
Work Tracking & Reporting.

Work Tracking & Reporting.

The Only Cloud Contact Centre Software You’ll Ever Need

The Only Cloud Contact Center Software You’ll Ever Need
  • Elastic Reporting 
Work Tracking & Reporting.