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Respond to Customer Emails Faster
Emails or completed web forms can be routed into contact center team members to respond in a timely manner.
- Customisable email templates
- Contact center software to increase response rates and achieve greater messaging consistency
Channel Prioritisation
In a blended agent environment, call centre agents can serve customers using Voice, Web Chat and Email channels.
- solution enables call center agents to prioritise calls over emails
- built in tools such as ‘save to draft’, ensuring agents can easily serve customers across multiple channels.
Work Tracking & Reporting.
Automate Communications
- Email campaigns can be automated to create seamless customer engagement experiences. After a call is wrapped, an email confirmation can be automatically sent to the customer.
- Emails can also be sent by the call center agent when on a call, using the script.
- Similarly, if an agent is busy on a call, a customer can leave a voicemail which is emailed to the agen
