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Interact with customers as they browse your website
Improve Customer Satisfaction Increase Sales.Answer customers’ questions in real time.
- Improve Customer Satisfaction Increase Sales
- Answer customers’ questions in real time.
- Use a post-chat survey to measure customer satisfaction and identify areas that need improvement.
- Escalate to audio/video chat to connect more deeply
Convert visitors into customers. Improve loyalty and satisfaction.
- See who is on your website, where they come from, which pages they are looking at.
- Offer instant answers to your most common questions
- Use a post-chat survey to measure customer satisfaction and identify areas that need improvement.
Communicate through Live Web Chat
Achieve all your goals and aspirations; with the right kind of help, exactly when you need it.
- Handle multiple chats simultaneously
- Pre-scripted canned messages
- Built-in spell check
- Preview what visitors are typing
- Keyboard shortcuts
- Chat from anywhere: web, desktop or mobile.
Give your customers the VIP treatment
Audio & Video Chat helps you give your customers the attention they need and helps build closer relationships with them
Audio Chat
- Transfer chats to other agents
- Join existing chats
Video Chat
- Collaborate internally with team chat
- Supervisor chat monitoring
Become more connected with your customers
Not everyone wants to type. Offer customers the flexibility to connect in the way they are most comfortable.
There’s no replacement for face-to-face interaction. Deepen your relationships with customers using video chat
Compatible with iPhone, Android, Windows and Mac
Audio & Video Chat is compatible with all major broswers on mobile, PC and Mac.
Not everyone wants to type. Offer customers the flexibility to connect in the way they are most comfortable.